Universal Electronics Unveils Smart Home Innovations

Universal Electronics Inc., a global leader in wireless universal control solutions for home entertainment and smart home devices, debuted its latest innovations and solutions transforming device and ecosystem control and support experiences at the Consumer Electronics Show. The company showcased how it intelligently connects, controls and supports millions of entertainment and smart home households globally.

QuickSet Cloud provides a scalable platform for simplifying onboarding and control across entertainment and smart home devices and has been adopted by many of the world’s leading brands. With a run rate of over 288 billion transactions annually, this platform has helped customers discover over 1.6 billion devices during 2022. During this period, QuickSet’s discovery and setup capabilities are estimated to have saved TV operators and their installation partners over 4 million hours of programming time by automating the device discovery and set-up process and increasing the automated discovery and set-up success rate of new devices connected to Smart TVs by an estimated 80 percent.

QuickSet is an integral component of major TV and TV operator systems and is the primary solution for easy discovery, setup and control for millions of entertainment and smart home devices. Today, QuickSet smart home services are the technology behind the Home Dashboard of LG TVs and provide a complete and simplified control experience for millions of households. The platform has continuously expanded with new capabilities including enhanced communication protocols, such as Matter, IP, Zigbee 3.0, Zigbee RF4CE, CEC and infrared.

QuickSet is a Matter Certified Software Platform. Matter, announced by the Connectivity Standards Alliance, is a new industry-unifying standard that enables smart devices to work together seamlessly. QuickSet, with the addition of Matter, will benefit from greater interoperability. Additionally, QuickSet 6.0 will bridge non-Matter devices into the Matter ecosystem and enable automation across the whole home, covering existing and newly installed devices.

The company showed its enhanced interoperability features on UEI’s white-label products such as the new UEI TIDE thermostats and its smart home gateway, Nevo Butler. In addition, the company announced the expansion of its Wi-Fi and Bluetooth LE connectivity silicon and module line-up with the new bare metal UE51 QuickSet Widget.

As more and more connected products are introduced and expected to work together, the challenge of onboarding, troubleshooting, and supporting all these devices inside the different ecosystems increases. To address this, the company has expanded its device and system knowledge base beyond just control and introduced several services to help consumers.

As part of the company’s commitment to providing customers with the best possible support experience, the company has launched , a turnkey white-label companion app and SDK for onboarding, troubleshooting and controlling its devices. Available as a bundled service on many UEI products, including the new UEI ETERNA remotes and UEI TIDE thermostats, this service helps customers quickly install and set up their devices.

UEI Virtual Agent, an innovative self-service support solution, simplifies device onboarding by allowing customers to seamlessly hand-off the process from a large screen (SmartTV) to a smaller one (mobile phone). With QuickSet integration, UEI Virtual Agent provides automated steps for onboarding, feature discovery and troubleshooting capabilities and is available both as a web-based application and a TV app for integration into existing infrastructures. UEI Virtual Agent, when bundled with a set of UEI NetReady services for remote diagnostics and customer support, will further enhance the support experience for millions of currently deployed products in the home.

“Our software product teams have developed next-generation software services that make connectivity work seamlessly with many platforms and standards in the consumer device industry. We are proud to showcase groundbreaking solutions for consumers and customers that eliminate the headaches associated with everyday connectivity issues,” said Arsham Hatambeiki, SVP of Product and Technology.

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